Privacy policy

At Soft Revive, your privacy and security are paramount. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website, make a purchase, or use our services. By using the Soft Revive website or providing us with your information, you agree to the practices described in this policy.

Soft Revive is committed to protecting your personal information and ensuring it is handled responsibly and in compliance with applicable laws.

1. Acceptance and Updates

By accessing and using our website, you signify your acceptance of this Privacy Policy and our Terms of Use. We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

2. Information We Collect

We collect information to provide you with a personalized, efficient, and secure shopping experience. Your consent to the collection, storage, and use of your data is assumed by your use of our site.

The types of information we collect include:

  • Personal Identification Information: Your name, email address, phone numbers, home and shipping address, and credit/debit card billing address (used for order processing).
  • Account and Purchase Information: Data collected when you create an account, place an order, purchase, exchange, return, or cancel an order.
  • Marketing Preferences: Information about your subscription to our emails and newsletters.
  • Usage and Technical Data: Information about how you use our site, such as browsing behavior, purchase history, preferences, IP addresses, device IDs, and data collected via cookies and tracking tools (e.g., Google Analytics).

How We Collect Information

We collect personal information through several methods, including, but not limited to, when you:

  • Create an account on our website.
  • Place an order or make a purchase.
  • Sign up for newsletters, promotional emails, or special offers.
  • Communicate with our customer service representatives (via email, phone, or WhatsApp).
  • Participate in a survey, contest, or other promotions.
  • Engage with us on social media.

3. Use of Your Information

We use the information we collect for the following key purposes:

  • To Provide Services: To process and fulfill your orders, manage your account, provide customer support, and communicate with you about your order status.
  • To Personalize Your Experience: To send you product recommendations, offers, and communications based on your purchase history and preferences.
  • For Marketing Communications: To send you promotional emails, newsletters, and SMS alerts about our products and special offers.
  • To Improve Our Website: To analyze customer behavior, improve website functionality, and enhance the user-friendliness of our site.

4. Marketing Communications (Email & SMS)

  • Opt-in Consent: If you provide us with your contact information, you may receive promotional emails and newsletters. If you provide your mobile number, you consent to receive text messages about our products and offers.
  • Opt-out: You can easily unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link found in every email. To stop receiving SMS alerts, you may contact us directly at thesoftrevive@gmail.com. Consent to receiving mobile messages is not a condition of purchase.

5. Protection and Security of Your Information

We take the protection of your data seriously. We implement security measures designed to protect your personal information from unauthorized access, disclosure, or misuse.

  • Restricted Access: Access to your personal data is restricted to employees who require the information to perform their duties (e.g., processing orders or customer service).
  • Payment Details: Saved card details will never be shared with any third parties and are used solely to process your order through our trusted Payment Service providers' secure systems.
  • Limitation: While we strive to protect your data, please be aware that no security system is 100% infallible, and we cannot guarantee absolute protection against all unauthorized access.

6. Cookies and Tracking Technologies

We use cookies (small files stored on your device) and other tracking technologies (like Google Analytics) to enhance your experience, track usage, and analyze customer behavior.

  • Data Collected: This includes information about your device, IP addresses, web browser data, and your activity on our site.
  • Control: You have the option to disable cookies through your browser settings, but please note that some features and functionality of the website may not work as intended without them.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please understand that Soft Revive is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before submitting your personal information.

8. Your Rights

You have the right to control your personal data that we hold:

  • Access: You have the right to request information about the personal data we hold on you.
  • Correction/Removal: If your data is incorrect, incomplete, or irrelevant, you can ask to have the information corrected or removed.

You are responsible for ensuring your provided information is accurate and up-to-date. You can update your details by logging into your account or by contacting us.

9. Contact Us

If you have any questions or require further information about this Privacy Policy, please contact us:

  • Email: thesoftrevive@gmail.com