Shipping policy

Soft Revive Shipping Policy

Soft Revive is committed to delivering your products quickly, safely, and efficiently. Please review our shipping guidelines below.

1. Shipping Destinations & Order Acceptance

  • Shipping Area: We deliver to locations within our serviceable region.
  • Shipping Charges:
    • A standard shipping charge will be applied to all orders for delivery.
  • Free Shipping: We offer Free Standard Shipping on all qualifying orders above a specified threshold. This offer will be clearly displayed during checkout.
  • Order Vetting & Cancellation: Soft Revive reserves the right to cancel any order if we suspect the address or order details are fraudulent, fake, or pose a security risk.

2. Order Processing & Delivery Times

  • Order Confirmation: The processing and shipping timeline begins after the order confirmation.
  • Order Processing: Orders are typically processed and dispatched within 1-2 business days of confirmation.
    • Orders are not processed or shipped on weekends or national public holidays.
  • Estimated Delivery Time (Standard Shipping):
    • Delivery typically takes 5 to 7 working days from order confirmation.
    • Please Note: This estimate is subject to extension and is dependent on current circumstances, including but not limited to, national holidays, courier company workload, logistical challenges, and the current volume of Soft Revive orders.

3. Order Tracking

  • Tracking Number: Once your order is processed and dispatched, you will receive a shipping confirmation email containing your unique tracking number.
  • Tracking: You can use this number to track the status of your package directly on the courier's website.

4. Payment Methods & Advance Payments

  • Accepted Methods: We accept Cash on Delivery (COD), Bank Transfer, JazzCash, and EasyPaisa.
  • Advance Payment:  For orders above a certain value, typically PKR 10,000/-, an advance payment may be required to process the order. If your order exceeds this threshold, our team will contact you via email to arrange the advance payment before dispatch.

5. Important Delivery Notes

  • Address Accuracy: Please ensure that your shipping address and contact number are complete and accurate at the time of placing your order. Soft Revive is not responsible for packages lost, delayed, or returned due to an incorrect or incomplete address provided by the customer.
  • Delivery Attempts: Our courier service typically attempts delivery twice. If delivery is unsuccessful after two attempts, the package may be returned to Soft Revive, and subsequent delivery charges will be the customer's responsibility.

6. Support for Shipping Issues

If you have not received your order within the estimated delivery time, or if you have any questions regarding your shipment, please contact us immediately:

  • Email: thesoftrevive@gmail.com (Please include your order number for the fastest service.)